Real homes. Warm words.

ExceptionalFire
Reviews

Read ExceptionalFire reviews from customers who chose our fireplace doors, mantels and screens. Explore their photos, watch their projects and hear about the people who helped along the way.

Our review channels: Google & Loox. Our team manages these profiles, monitors customer feedback and responds to reviews. We do not maintain accounts on other review websites.

4.7/5
768 customer reviewsAcross ExceptionalFire · collected through Loox
Watch customer filmsRead customer reviews Tell us about your project
Maggie’s finished fireplace with a custom metal mantel — customer photograph
In a customer’s homeMaggie’s custom mantel

See our customers’ fireplaces in motion

Real projects. A closer look.

Two short films made with customer photos and videos.
Press play to watch with music.

Stiletto + Cavestone

Installed fireplaces, personal touches and words from our customers.

22 seconds · Customer projects

Includes a review from a customer who received a reward for sharing it.

Carolina + Craftsman

A closer look at the finish, the hardware and the doors in motion.

26 seconds · Customer projects

Both featured customers received a reward for sharing their reviews.

A few stories we love

Their homes. Their words.

Selected customer photographs and review excerpts.
Browse the full review feed below.

A real team behind your project

Let’s make your fireplace
feel like you.

Questions about fit, finishes or where to start? Talk with our fireplace specialists about your space.

Talk to our team

Google reviews

What customers say on Google.

Selected reviews from our Google Business Profile.
The Google rating includes all reviews on our profile.

View all reviews on Google

Customer reviews

See the whole picture.

Reviews, photographs and experiences shared by ExceptionalFire customers. Product reviews relate to the item shown with each review.