Christine D.
It was a very pleasant experience working with Exceptional Fire. A human being actually answered the phone when I called with questions about measuring. The doors arrived in a timely manner, fit perfectly and were easy to install.
Timothy M.
The finished product installed is excellent in looks and the way they work. I would have liked the option to have the C channel that holds the glass to be finished. The installation was very challenging, the brackets and threaded studs never lined up and could not be used. I had to make a bracket to get the doors installed. Do you have touch up paint available for a small spot?
Jason T.
I recently purchased and installed the Brookfield Masonry Fireplace Glass Door with trackless bifold doors, cabinet mesh doors, and draft control in the matte black finish for my Rumford fireplace. It's well constructed and fit perfectly into the fireplace opening (inside mount). If I were to order another I would subtract a 1/4" from the height and width and add a high temp felt gasket all the way around to account for variation in the brick. The aluminum frame is solid but the finish was thin around the door edges and scratched easily. Not a big deal, but the addition of a color matching touch up kit would have been useful. The trackless bifold doors open smoothly and the mesh doors are worth the additional expense. The installation was straightforward, thanks to the detailed instructions and adjustable brackets.
Ultimately, I choose this particular door based on the reviews and I was not disappointed.
Michael B.
Your customer service stinks, but if you feel comfortable with making your order without help from the vendor, the product is terrific.
Belynda V.
I love the customer service I experienced with James and his team. I had no clue on how to measure to get the right size for all my 4 fire places, but he was there to walk me through every step of the way.
All 4 fire places look just like I wanted them to look. I definitely recommend them
Susan S.
My ancient fireplace is no longer made so I had to have custom doors made-I wasn't supe thrilled about that.
Exceptional Fire lives up to their name-in fact, I don't think the name sings their praises enough.
The process was super simple and Robert was so helpful (I am the QUEEN of stupid questions-he even took the time to answer my questions about replacing the existing burner with an H burner so I can switch to using fire glass). He went through the various options and I sent my measurements. Daniel sent me the mockups and I made my selection. From there it was just the waiting game-and I didn't have to wait long!
I love my new doors and I cannot wait to use my fireplace!
alison p.
Fit perfectly, very easy to install . Would recommend anyone making a purchase to view your instruction video - It was very helpful.
James F.
Nice quality. Fits great. Perfect upgrade for our old fireplace.
Liel B.
Daniel and the team were great. The products were beautiful and the service was amazing. Did the a great job with installing everything and Daniel was always available to any questions we had.
Scott B S.
I have yet to install it, but it looks like it will fit, and look s very nice!
Erjon T.
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nukria b.
Came little bit late but it’s OK
Majed R.
It looks great and the quality is as advertised
JANET S.
Beautiful, well constructed, fabulous customer service, reasonably priced
Ron P.
Easy to order, delivered on time, easy to install, looks great.
Ron P.
Easy to order, delivered on time, easy to install, looks great.
Nicole D.
We gave our old fireplace a makeover and these fireplace doors helped complete the look! We have a big firebox opening and it’s not a standard size so I knew I would have to go the custom route. The process was easy, the online chat rep was super helpful, and cost and shipping was both faster and significantly cheaper than the local fireplace companies I called! Highly recommend!
Donna C.
The ordering process couldn’t easier. I spoke with Daniel at ExceptionalFire over the phone. I sent the measurements and some pictures of my fireplace, within a short time he sent his recommendation on what fireplace doors would work best. With the guarantee the doors will fit I placed the order with the options I wanted. I have an odd fireplace and I admit I was skeptical. The doors arrived about 3 weeks later and to my surprise they fit. They are beautiful and I couldn’t be happier. Would I recommend ExceptionalFire I most definitely will and already have.
Thank you Daniel for making this process so easy.
Donna
DOUGLAS S.
Arrived safely. Packaging was solid. Instructions were easy to follow and installation was easy. Would have been nice to have a second set of hands, but I pulled it off alone.
Nicki W.
This replaced a 10+ year old crappy bronze looking fireplace cover/doors. I LOVE that i no longer have to deal with a pull chain mesh system and I now have metal mesh doors to keep all the sparks inside the fireplace. This thing is pretty heavy, installation took maybe 20-25 minutes by myself.
Dominic
Nice product, easy to install.
Nicki W.
This replaced a 10+ year old crappy bronze looking fireplace cover/doors. I LOVE that i no longer have to deal with a pull chain mesh system and I now have metal mesh doors to keep all the sparks inside the fireplace. This thing is pretty heavy, installation took maybe 20-25 minutes by myself.
M. S.
The glass door is very modern and nice with a appealing finish and features. I recommend it for the quality and relatively low price.
RayC
Absolutely love it. Fast shipping, easy installation. We use it almost daily!
Tom
Well built, nice finish, easy to install..
Tom R.
This door is awesome, it is exactly what is described in the product description and fit perfectly.
